Shipping & Returns

Due to the sensitive nature of laboratory research chemicals, we cannot accept returns once a product has left our climate-controlled facility. However, if your order is damaged during transit, please contact us within 48 hours for a replacement.

Can I modify or cancel my order? Yes, within 30 minutes of purchase. After 30 minutes or once shipped, orders cannot be changed or canceled.

How do I start a return? Contact support via:
- Email: ifi@synthwellness.org
- Phone: Call customer support Return instructions will be provided after your request.
Who pays for return shipping? Customer is responsible for return shipping costs. Use a trackable shipping method.
When will I get my refund? Refund issued to original payment method after inspection. Allow a few business days to process.

What if my package is delayed, lost, or misdelivered? Synth Wellness can reship your order 7 business days after the original scheduled delivery date, once the carrier confirms the status.
What causes shipping delays that you’re not responsible for?
- Weather
- Carrier issues
- Other factors beyond control
What if I entered the wrong address? Double-check at checkout — Synth Wellness is not responsible for incorrect/incomplete addresses.
My tracking says delivered, but I didn’t receive it. What now? Contact the carrier (FedEx or USPS) directly. Synth Wellness can assist with claims but is not liable for lost/stolen packages after confirmed delivery.
How do I report a missing shipment? Contact support@synthwellness.orgwithin 7 days of the listed delivery date to start a claim.